After months of searching for a new gaming platform, I finally decided to give this one a try based on recommendations from friends. The great rewards program definitely lives up to the hype with daily bonuses and a comprehensive loyalty system that actually gives decent value back to regular players. LOL when I thought withdrawing would be easy though – ran into some serious Mason Slots Casino transaction issues that took forever to resolve and left me wondering if I’d ever see my money. Their customer service team took nearly three days to respond to my initial email about the withdrawal problems, which is absolutely unacceptable when it’s regarding money that belongs to me. The representative I finally spoke with seemed completely uninterested in helping resolve my issue and kept putting me on hold for extended periods of time. IMHO they need to seriously reconsider their support training because the current team seems overwhelmed and underprepared for handling basic account questions. Eventually managed to get my withdrawal processed through Neteller after escalating the issue to a supervisor who was marginally more helpful than the first agent I dealt with. The games themselves run smoothly and the interface is intuitive, which makes the poor backend support even more disappointing by comparison. I might give them another chance in the future since the actual gaming experience was enjoyable despite the transaction headaches that followed. The loyalty points accumulated faster than I expected, which was a pleasant surprise amid all the withdrawal frustration I experienced during my first cash-out attempt. Despite the issues, their game variety and bonus structure are good enough that I haven’t completely written them off, but they’re definitely on probation in my book. I just hope they invest in better customer service training and more efficient payment processing systems before I decide to deposit again.