great customer service team. they actually respond to messages quickly which is refreshing these days. the iLUCKI KYC process took forever though, despite what their ads claim about “instant verification” – how convenient! deposits go through fast which is nice when you want to play right away. withdrawals are a different story, especially with Neosurf which takes ages to process. some of their marketing feels misleading about payout times. but hey, at least their support team admits when things go wrong – shocking honesty! overall decent experience.