got so pumped when I discovered this place because the whole masonic theme is really unique and different from every other boring casino out there. the welcome bonus structure is pretty creative with that whole key code thing they do for the second deposit bonus. got distracted by their wheel of fortune promotion and spent way too much time spinning that thing every saturday. their tournament system is actually really well designed with multiple categories and decent prize pools that make it worth participating in regularly. Mason Slots Casino minimum withdrawal amount is reasonable at twenty euros which isn’t too high for casual players like me. the achievement system with all those masonic ranks is pretty clever and keeps you motivated to keep playing and climbing up. customer support though is absolutely terrible and takes forever to respond to simple questions about account verification or bonus terms. reached out multiple times about withdrawal issues and got generic copy paste responses that didn’t help at all. their live chat agents seem undertrained and can’t answer basic questions about their own promotions or banking methods. the whole vip program concept is cool but execution falls short when you can’t get proper support when needed. ended up just playing without expecting any help from their team which is pretty sad for a casino this size. creative bonuses and themes can only take you so far when basic customer service is lacking this badly. probably won’t be sticking around much longer unless they seriously improve their support quality and response times. shame because the games and promotions are actually pretty solid otherwise but support ruins the whole experience for me completely