couldn’t log in because my account was locked, checked my email but no instructions were there, so i had to reach out to customer support, they were patient and walked me through verifying my identity again, turns out i had missed uploading a document earlier, after fixing that it was sorted out in a couple of hours, i was relieved since i had bets on betgames i didn’t want to lose access to, i appreciated their fair gaming policies, though dealing with the payment system is always a hassle and could use improvement.