yesterday i got an error message when trying to make a withdrawal, saying my account needed verification. payments at SilverPlay were supposed to be quick according to their website, which made this even more frustrating. contacted their customer service team but of course they were closed during the exact hours i needed help. had to wait until morning to speak with someone who could assist me. the representative was actually quite helpful when i finally reached them, though i’m still annoyed about their inconsistent customer service hours. they guided me through uploading my documents for verification. the process was surprisingly smooth once i got started. after verification was complete, my withdrawal via Interac was processed within a few hours. their creative offers definitely make up for some of the hassle, especially their weekly reload bonuses. spent my winnings from Curry in a Hurry on a nice dinner, so i guess it wasn’t all bad in the end. might give them another chance next month when they launch their new tournament series.