last week, i started having issues with my winnings not being paid out. frustrating! this came as a shock since their security measures are actually top-notch compared to other online casinos i’ve tried. very secure. the verification process was thorough and made me feel like my personal information was being properly protected. however, the games take forever to load which really kills the momentum when you’re on a winning streak. reminds me of dial-up internet days when you’d wait forever for a single image to appear. contacted customer support about both the payment issue and the slow loading times for PlayTech games specifically. they eventually resolved my payment problem after several days of back-and-forth. would suggest Club Riches invest in better servers to improve those painfully slow game loading times.