The support team here is genuinely helpful and they actually solve problems instead of giving you the runaround like most places do which is refreshing in this industry where customer service usually sucks. you can reach them through live chat or email and they respond within a reasonable timeframe most of the time. however i’ve noticed that some games seem to have weird patterns where you’ll hit a cold streak that lasts way longer than it should statistically which makes me wonder if something fishy is going on behind the scenes. the Mr Punter Casino live dealer payouts are processed fairly quickly though so that’s good. bonuses come with reasonable terms. interface is user friendly. games load without issues. but those sketchy outcomes really bug me. makes you question the fairness. still the helpful support keeps me coming back. they genuinely care about players. overall it’s decent despite the game concerns.