@katty smith so sorry to hear about this mess! 🙏

You are already doing good by making this public and applying some pressure!

SEON and iovation are industry-standard detection tools. I’d be pretty unsure about you seeing that money if it turns out to be the case. However, if they really do have in-house systems, then that’s surely a strong argument on your side.

By the way, did you file a formal complaint with Curacao eGaming directly?

Yes-yes, they aren’t famous for their quick interventions. But it’s still a good formal step!