you’re not alone. Bally’s bonus structure is a complete joke. I deposited £400 back in September and actually hit a nice win of £6900. Guess what happened next? They BLOCKED my account immediately after I tried to withdraw! Claimed I was on Gamstop (I wasn’t) and eventually voided ALL my winnings despite me sending them every ID document under the sun. They even mixed me up with a family member who has a similar name. Absolute cowboys. I’ve filed a complaint with Ecogra but not holding my breath. These casinos are all the same – they’ll do anything to avoid paying out legitimate winnings.