ran into some issues with payments at Bethard last month and it was really frustrating to deal with. reached out to their support team multiple times about withdrawal delays that kept happening. the slick mobile site works great and navigation is smooth on my phone which i appreciate. but when i needed help with problem gambling tools, support was completely useless and unhelpful. contacted them through live chat first but got nowhere with that approach unfortunately. then sent emails and waited days for a basic response back from them. the leap gaming titles run well enough but that’s not the main issue here. withdrew funds through neteller eventually after the delays got sorted out somehow by itself. the mobile experience is solid but support quality needs major improvement-work desperately. used different browsers and devices to rule out technical problems on my end first. support finally responded after a week but by then i’d already figured things out myself. overall the platform works fine but don’t expect much help when problems arise with anything.