that moment when a confirmation sms finally comes through feels great, like you’re finally in the clear. but reaching out to support afterward was an exercise in patience. fast cashouts are fantastic, but when something goes wrong, not getting a response is frustrating. had fun with Book of Captain Silver in the meantime, but it’s hard to enjoy the wins when you’re unsure if your concerns will be addressed. they really need to step up their support game to match the rest of the service.