started off by trying to chase a jackpot that seemed really hard to catch, which honestly made me question if it was worth the time. i checked out Coinplay comments before reaching out to support, hoping to see if others had trouble too. turns out, sparse jackpot opportunities is really common from what folks said, and it made me less hopeful. tried reaching out to support not once, but twice, and both times the answers were just copy-paste stuff, nothing actually addressed my concern. after hitting a wall, i decided to give it a go with the withdrawal using Bitcoin Cash, thinking maybe at least that would be simple. trying again just to see if things had changed, but the process took as long, and the details stayed the same. frustrating experience, frustrating outcomes, and hardly any jackpots. what i do appreciate is the reasonable wagering requirements, because i got to actually use my bonus without a headache. tried poking around the FAQs too, but the info seemed repeated and really repetitive in how it explained basic stuff. when friends ask about the best parts, i can only say “no huge hurdles on the wagering.” still, the lack of jackpot wins just keeps nagging at me. ended up moving on to another site, hoping for a bit more luck with jackpots elsewhere. if you want average, this is pretty much average. no real highs or lows. at this point, i just don’t expect much and it helps to keep expectations right where they are.