playing on this site for a few weeks revealed Mr Play problems almost immediately with their platform freezing during gameplay. support any time you need is definitely the best thing about this place, with agents responding within minutes even at 3am when i had issues with a bonus not triggering correctly. the user feedback system is completely unresponsive though, sent multiple suggestions about improving their game filtering and never heard back once. reminds me of those old dial-up internet days when you’d wait forever for something to load only to be disappointed. after giving it a fair chance over several weeks, i’ve decided that while their support team deserves praise for being available around the clock, the technical issues and inability to acknowledge customer suggestions make it difficult to recommend to anyone looking for a smooth gaming experience.