something seemed off with live dealer payouts and noticed calculation errors during my sessions. the customer service rep asked me to screenshot the issue when it happened next time. i sent them three different examples of the same problem occurring. pronto casino took almost 48 hours to respond to my evidence. their slots selection actually impressed me a lot. the mummy: books of amun ra became my favorite game during this waiting period. live dealers kept pushing me to bet more which felt uncomfortable. customer service finally acknowledged the payout calculation error. they fixed the issue in their system. compensation was added to my account.