getting my account frozen was a total buzzkill, and I had to deal with the whole “Katsubet blocked account” drama. The main reason this went down is still kinda fuzzy, but after reaching out to support, I found out my profile needed extra verification. IMHO, that whole process took way longer than it should have. In the meantime, I downloaded the app on my phone. The mobile site? Super slick, even though I was annoyed. Eventually, they sorted the doc check and got me back in. I was able to withdraw my winnings fast using Ethereum, which was a relief. The one thing that bugged me though—still no game fairness certification, which just doesn’t sit right. Problem fixed, but I’d love to see more transparency on fairness next time.