started having issues with my account yesterday. how to win at video poker at Shotz Casino was what i searched for after hitting a decent win. basically, the system flagged my withdrawal request as suspicious for some totally unnecessary reason. spent nearly two hours chatting with support trying to verify my identity and explain the situation in detail. they kept asking for additional documents and screenshots of my ethereum withdrawal request which was super frustrating. finally managed to get through to a senior support agent who actually understood what was happening. the mobile site worked flawlessly throughout this ordeal, which was the only silver lining. after all that back and forth, they eventually approved my withdrawal. at least it’s sorted now.