last weekend was quite an experience with several live dealer games that surprised me in good ways. shambala Casino live dealer payouts were actually consistent with what they advertised no hidden catches or sudden rule changes like i’ve experienced elsewhere the dealers were professional and games ran smoothly without any technical hiccups which was refreshing compared to other platforms i’ve used recently the withdrawal process via Mastercard was hassle-free with funds appearing in my account within the promised timeframe which is always a good sign when dealing with online casinos what concerned me though was the complete lack of visible game fairness certifications or RNG verification information that should be prominently displayed for transparency purposes especially for a casino handling real money transactions the customer support was another disappointment with long wait times and representatives who seemed poorly trained on handling specific questions about game mechanics or account issues the VIP program they heavily advertise turned out to be quite underwhelming with benefits that don’t really justify the amount you need to spend to reach higher tiers despite the reliable payouts i’m hesitant to continue playing without proper assurance about game fairness standards.