Tried to contact Fortune Play Casino help for three days straight before anyone bothered to respond to my ticket. Their customer service is about as helpful as a chocolate teapot when you actually need assistance with something important. I was initially drawn to the site because of their big jackpots which do pay out occasionally if you’re extremely lucky. The games from Red Tiger Gaming are actually pretty good with nice graphics and interesting features that keep things entertaining even during losing streaks. Withdrawals are painfully slow compared to other casinos I’ve used, often taking 5-7 days to process even with MuchBetter which should be faster. The verification process is unnecessarily complicated and requires sending multiple documents through their clunky upload system that frequently crashes mid-submission. Perhaps they could invest in better customer service training and faster payment processing to improve the overall experience for their players.