Getting your account locked is a frustrating experience, especially when you’re dealing with unresponsive support. Sure, the rewards program is absolutely stellar—it really keeps you coming back—but when problems arise, you’re left hanging. I deposited with Litecoin, which was super easy, and found some cool games from Caleta Gaming, but none of that matters much if there’s no help to resolve issues. Honestly, the great perks lose their shine when support doesn’t deliver.