Getting help was exactly what I needed when my withdrawal request got stuck in pending status for over three days without any explanation or notification about why it wasn’t processing according to their advertised timeline of same-day payments. The fastpay customer service representative I spoke with was extremely patient and thorough in explaining that there had been a verification flag on my account due to my logging in from a different location while I was traveling for business last week. ABSOLUTELY RIDICULOUS that their system couldn’t distinguish between normal travel patterns and suspicious activity, especially since I had previously informed them about my upcoming trip through their contact form. My Visa withdrawal finally went through after submitting additional documentation including hotel receipts and flight information to prove I was indeed the account holder accessing from a new location. Despite the initial problems with live dealer games disconnecting repeatedly during peak hours, the mobile experience works great even with spotty internet connections.