i was trying to get my withdrawals processed, but ran into some trouble :/ seems like the account verification process is slow, which made me wait a bit too long. thought maybe i had missed a document or something, so i double-checked my uploads. turns out, i had everything there – no missing docs. reached out to support for help and waited. eventually, they confirmed it was just a delay on their end. finally, the withdrawal went through, and at least the live game videos were smooth and really crisp to watch. guess it’s just one of those waiting games sometimes… -_-