was looking through some Lex Casino reviews complaints before signing up and decided to give it a shot anyway. wow! the game selection completely surprised me with how extensive it was, especially the titles from Iron Dog Studios which have become my favorites. deposited using Ripple which was super convenient and the transaction went through almost instantly without any additional fees. terrible! customer service has been a complete nightmare whenever I’ve needed help with anything related to my account or bonus questions. they take forever to respond to emails and when they finally do, the answers are often vague and unhelpful. chat support is no better since the wait times are ridiculous and sometimes they disconnect in the middle of solving your issue. surprising! the withdrawal process was much smoother than I expected based on the complaints I had read about. frustrating! their know your customer process is way too complicated compared to other online casinos I’ve used before. the games run smoothly though and I haven’t experienced any technical issues while playing. great! security features are impressive with two-factor authentication and other measures to protect your account. disappointing! bonus terms are buried in pages of conditions that most people won’t bother to reed through. overall the platform has potential but they really need to higher better customer service staff. shocking! the VIP program benefits are actually worth reaching if you play regularly. meh.